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All Mobile Money Cash-out transactions will require ID from next month – MTN to their customers

Mobile money fraud is an intentional act perpetuated by scammers or fraudsters to gain undue advantage over the mobile money subscribers, mobile money operators and mobile money agents.

And Mobile Money fraud on the MTN Ghana network has become so rampant it can be likened to a virus sweeping through a community.

According to General Manager for Mobile Money Limited, all cash out transactions will require ID of the customer

Kindly note that starting 1st February 2021, all cash out transactions will require ID of the customer.

Going forward, he said MTN Ghana will intensify education, technology and partner with the police to eliminate such acts.

“We have continued our education around fraud. It’s very important for us. If there’s anything that gives me sleepless nights, it is that.

“And we’ve, over the period, invested heavily in education, technology solutions and also ensuring that we deal with these fraudsters in a very quick manner, and this we have been able to achieve through collaborations with the Ghana Police who have assisted us in doing arrests across the country”, he said.

However, he urged customers to take responsibility to prevent granting fraudsters the opportunity to access to their monies.


“What we want our customers to also do is to take responsibility because it cannot be a one way thing. I always say that if you have a very good security system, there’s always an access point and if that access point is weak, that is where the fraudsters will come through.”

National Deputy Public Relations Officer for Mobile Money Agents Association, Joshua Edmundson, called on mobile money agents across the country to join the association to enable it to protect their interests especially against fraud and robbers.

“I would like to encourage all mobile money agents across Ghana to make sure that they go on our website to register with us because the truth is you hear so many insecurities in the system.

“People are frauded, robbers are always on us because now the banking system is gradually changing and with e-commerce, mobile money agents are the facilitators. So, we’re encouraging them to join the association so that we’ll be able to protect their interests,” he said.

MTN Mobile Money is a fast, simple, convenient, secure and affordable way of transferring money, making payments and doing other transactions using a mobile phone.

The service is offered by MTN in partnership with over 10 partner banks. You can use MTN Mobile Money to send and receive money, top-up MTN airtime, pay bills (DStv, ECG Postpaid, MTN Postpaid, School fees and more), buy & pay for insurance, pay employee salaries, pay for airline tickets and other goods and services.

No need to travel far or wait impatiently to receive or send money. Register with a valid photo ID today and enjoy the ease and convenience Mobile Money offers.

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